Return and Refund Policy

1. Our Commitment to Customer Satisfaction
At Angelus Candle Company, we take pride in offering quality candles designed to bring warmth, fragrance, beauty, and a sense of peace into your home.
Customer satisfaction is important to us. We want every customer to enjoy their shopping experience and feel confident when purchasing our products.
This Return and Refund Policy explains the circumstances under which returns, refunds, exchanges, and replacements may be requested for purchases made directly through Angelus Candle Company.

2. Return Eligibility
Customers may request a return within 14 calendar days of delivery, subject to the conditions outlined in this policy.
To qualify for a return, an item generally must be:

  • Unused, unburned, and in its original condition.
  • In its original packaging, including any included accessories.
  • Accompanied by proof of purchase, such as an order confirmation or receipt.
  • Returned only after receiving return authorization and instructions from Angelus Candle Company.

Because candles are fragrance products, we cannot generally accept returns of candles that have been burned, used, or materially altered.
All returns are subject to applicable consumer protection laws. Nothing in this policy limits any rights you may have under those laws.

3. Items Not Eligible for Return
Unless an exception is required by law or approved by Angelus Candle Company, the following items are not eligible for return:

  • Candles that have been burned or used.
  • Products damaged after delivery through misuse, improper storage, or failure to follow safety instructions.
  • Items returned without prior authorization.
  • Products that have been materially altered or are missing original components.
  • Gift cards and other nonreturnable items, where permitted by law and disclosed at purchase.

Fragrance preference: We understand that fragrance is personal. Unfortunately, we cannot guarantee that every customer will enjoy every scent. For this reason, a change in personal fragrance preference alone does not qualify a used or burned candle for a refund.

4. Damaged, Defective, or Incorrect Items
We want every order to arrive in excellent condition.
If your order arrives damaged, contains a defective product, or includes an item different from what you ordered, please contact us within 7 calendar days of delivery.

Please provide:

  • Your order number.
  • A description of the problem.
  • Photographs of the damaged item and packaging, if available.
  • Any other information reasonably needed to review your request.

After reviewing the issue, Angelus Candle Company may offer an appropriate remedy, including:

  • A replacement product.
  • A refund.
  • Another resolution agreed upon with the customer.

For confirmed damaged, defective, or incorrectly shipped items, we will provide return or replacement instructions as appropriate. We will not require customers to pay return shipping for confirmed errors or defects when applicable law or our remedy requires us to cover that cost.
Please do not use a candle that appears cracked, structurally damaged, or otherwise unsafe.

5. Refund Policy
Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Refunds will ordinarily be processed within 5–10 business days after return approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Unless otherwise required by law or agreed upon by Angelus Candle Company:

  • Original shipping charges are nonrefundable for voluntary returns.
  • Return shipping costs for voluntary returns are the customer’s responsibility.
  • Shipping costs associated with confirmed damaged, defective, or incorrect orders will be handled as described in Section 4.

Any applicable refund will include the amounts required by law.

6. Exchanges
We may offer exchanges for eligible, unused products, subject to availability.
To request an exchange, contact us with your order number and the product you would like to exchange.
Exchanges are not guaranteed and depend on current inventory. If the requested product is unavailable, we may offer a refund or another mutually acceptable resolution.
Products that have been burned or used are generally not eligible for exchange due solely to fragrance preference.

7. Order Cancellations
If you wish to cancel an order, contact Angelus Candle Company as soon as possible.We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has shipped, it generally cannot be canceled through our order-processing system and may instead be subject to this Return and Refund Policy.
If we cancel an order or are unable to fulfill it after payment has been received, we will issue an appropriate refund.

8. How to Request a Return
To begin a return, please follow these steps:

Step 1: Contact Us
Email [email protected] with the subject line “Return Request.”

Step 2: Provide Your Information
Include your name, order number, purchase date, the item you wish to return, and the reason for your request.

Step 3: Wait for Authorization
Our team will review your request and provide return instructions if the item qualifies.

Step 4: Package Your Return
Securely package the authorized item to help prevent damage during shipment.

Step 5: Receive Your Resolution
Once the return is received and inspected, we will notify you of the outcome and arrange any approved refund or exchange.
Please do not send merchandise to an address that has not been confirmed by Angelus Candle Company.

9. Return Shipping
For voluntary returns, customers are responsible for return shipping costs unless otherwise stated or required by law.
We recommend using a trackable shipping service and retaining proof of shipment. Angelus Candle Company cannot guarantee receipt of a return that is shipped without tracking.
For confirmed defective, damaged, or incorrectly shipped merchandise, we will communicate the appropriate shipping arrangements.

10. Gift Purchases
If you received an Angelus Candle Company product as a gift, you may contact us to discuss whether an eligible return or exchange is available.
Proof of purchase may be required. Refunds will generally be issued to the original payment method unless another arrangement is permitted by law and approved by Angelus Candle Company.

11. Promotions and Special Offers
Products purchased during promotions, seasonal sales, or special offers remain subject to this policy unless different terms were clearly disclosed at the time of purchase.

Discounted products are excluded from returns. Any disclosed final-sale restrictions will apply only to the extent permitted by law.

12. Fraud Prevention and Abuse
Angelus Candle Company reserves the right to review return requests for suspected fraud, abuse, or repeated policy violations.
We may request reasonable documentation to verify a purchase or assess a reported issue.
We will not deny a valid return, refund, or other remedy where doing so would violate applicable consumer protection laws.

13. Changes to This Policy
Angelus Candle Company may update this policy periodically to reflect changes in our business practices, products, or legal obligations.
The revised policy will be posted on our website with an updated effective date.
Policy changes will apply prospectively, subject to applicable law and any rights associated with orders placed before the changes take effect.

14. Contact Information
For questions about returns, refunds, exchanges, or damaged shipments, please contact:

Angelus Candle Company
Attention: Joe Guido, Proprietor
Email: [email protected]
Phone: 570-955-7469
We appreciate your business and the opportunity to serve you.